Returns Policy

Shipping Policy for https://christopherchristou.com

1. Introduction

Welcome to Christopher Christou's website (“Site”). Customer satisfaction is our priority and we strive to provide you with high-quality artwork and a seamless shopping experience. We are committed to ensuring that you are completely happy with your purchase.

This Privacy Policy outlines your rights and obligations regarding your purchase and its return. If you are not completely satisfied with your purchase, please review our returns policy below to understand your rights and obligations.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Original Artwork: Due to the unique nature of original artwork, returns and exchanges are generally not accepted unless the item arrives damaged or there is a significant discrepancy from the description provided on our website.
• Prints and Reproductions: Can be returned or exchanged within [number] days of receipt if they are in their original condition and packaging.
• Custom or commissioned artwork: Not eligible for return.
• Digital downloads: Not eligible for return.
• E-gift cards: Not eligible for return.
• Items purchased on sale or with a discount. Not eligible for return.

3. Return Period

You have 30 calendar days from the date you received your order to initiate a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at info@christopherchristou.com with your order number and the reason for your return.

2. Our customer service team will review your request and if approved, will provide you with a return merchandize authorization number (RMA), a return shipping address and repacking instructions.

3. Repackage the item securely in its original packaging, including any certificates of authenticity, receipts, or other documentation.

4. Ship the item back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item was damaged or defective.

4. Clearly write the RMA number on the outside of the package.

5. Upon receipt and inspection of the returned item, if approved, we will process your refund or exchange within [number] business days.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed and a credit will automatically be applied/issued to your original payment method.
• Shipping costs are non-refundable, except in cases where the item was damaged or defective upon arrival.
• Please allow [number] business days for the refund to appear on your statement.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@christopherchristou.com and send your item to: [return address].

8. Non-Returnable Items

• Original Artwork (See 2. Eligibility for Returns)
• Custom or commissioned artwork.
• Digital downloads.
• E-gift cards.
• Items purchased on sale or with a discount.

9. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at info@christopherchristou.com. To arrange for a return, replacement or a refund of a damaged or defective item as quickly as possible, please follow these steps:

1. Contact us within [number] days of receipt.

2. Provide a detailed description of the issue.

3. Include photographs of the damage or defect.

4. Following communication, we will work with you to arrange a return, replacement, or refund.